FREE SHIPPING on orders of $50 or more | $10 FLAT RATE SHIPPING on orders under $50 (see details)

Shipping Policy

$10 Flat Rate Shipping
We currently offer $10 Flat Rate Shipping for orders under $50 shipped within the United States (all 50 states included). Orders typically arrive within 3-6 business days. Items shipped directly from our warehouse to Alaska or Hawaii may have longer delivery times. This offer does not apply to international, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and the US Virgin Islands or wholesale orders.
Free Shipping on Orders of $50 or More
Valid only on orders of $50 or more, with domestic ground shipping only. Orders typically arrive within 3-6 business days. Items shipped directly from our warehouse to Alaska or Hawaii may have longer delivery times. This offer does not apply to international, Puerto Rico, or wholesale orders.
Shipping Outside United States
We do not ship orders outside of the United States except for FPO, APO, and DPO military addresses. If you have trouble with our website accepting your military shipping address, contact our Customer Care department for assistance at (505) 298-1964.
Expedited Shipping
At this time, expedited shipping is not available.
Unable to Split Orders
Orders with items going to separate addresses require placing two separate web orders. For instance, a Two-Bag Special cannot be split and sent to two separate addresses.
Packing Slip
Only a Packing Slip is included in the shipment. Pricing is not included on this sheet.
Held Orders
We are unable to hold orders for later shipment. Orders typically leave our warehouse within 1-2 business days of the order being placed, and arrive within 3-6 business days of being placed.
Timing
New Mexico Piñon Coffee will make every effort to ship your packages in a timely fashion. Our coffee is fresh-roasted and most orders will be shipped within 24 hours of time order was placed. To ensure that your shipment is delivered by your desired date, please refer to the shipping chart below. Orders placed on Friday afternoon will be shipped from our facility on the following Monday (excluding holidays).

UPS Ground Time in transit

Timing map

Delivery dates are not guaranteed. New Mexico Piñon Coffee will make every effort to ship your package for delivery on the desired date. We recommend that your order be placed before these "last chance" dates.

NOTE: Because our coffee is fresh-roasted on demand, there may be a production lag time of up to 72 hours during the holiday season. Please anticipate your order placed between Thanksgiving Day through Christmas Day to have a few extra production days. We are sorry for the inconvenience!

Return Policy

If you’re not satisfied with a purchase you made, return it within 30 days for a full refund. Returns are dependent upon these 3 conditions:
  • Shipping charges are not refundable, and you must pay for the return shipping, unless the return is the result of our error
  • Sale items and orders of 10 or more of the exact same item are not returnable unless damaged or defective
  • You must first request return shipping instructions by contacting us. We will refuse packages we are not expecting.
  • We do not offer exchanges or replacements for orders purchased through Amazon Marketplace Sellers, Costco, or any other vendors or resellers, physical or digital, of our coffee or other products. Any issues arising from purchases from any entity other than nmpinoncoffee.com or our physical location at 2420 Comanche Road Northeast in Albuquerque, New Mexico should be directed to the vendor or reseller.
For refunds and returns, a physical check will be signed and mailed to you within one to two days of your refund being approved.
You can contact us at 1-800-572-0624 or email us at customercare@nmpinoncoffee.com