Frequently Asked Questions

What are piñons?

In the high desert mountains of the Southwest, piñon pine trees grow wild. The nut they produce is fairly rare and prized for its smooth and sweet, buttery taste.

How do you get the Piñon flavor in your coffee?

Over 25 years ago, our piñon coffee was created with a blend of Arabica coffee, a very small amount of piñon nuts, and a custom piñon flavoring. Due to allergy concerns and the fluctuating piñon crops, as well as recent changes in FDA regulations regarding "wild harvested" food ingredients, we now use 100% Arabica coffee beans and a custom-created, natural piñon flavoring in our coffee. This flavoring is all natural, free of potential allergens, and helps us keep the piñon flavor consistent with every cup!

Are all of your flavors all-natural?

YES! All of our coffees use custom-created, all-natural flavorings that are free from all major allergens.

Where do you get your beans from?

Our coffee requires a set taste profile, so we use a variety of different high-altitude Arabica beans generally originating from Central and South America.

Is it organic?

Since we periodically change the origins of our beans to maintain the same taste profile, we are unable to guarantee that all of the growers we source from are “Certified Organic.”

Does your coffee have caffeine?

Since our coffee is made with 100% high-altitude Arabica coffee and natural flavoring, our coffee has about the same amount of caffeine as other coffees on the market (about 100mg of caffeine per 8oz cup). However, we do offer our Traditional Piñon coffee in decaf in 12oz and 2lb bags for those people who are limiting their caffeine intake.

What decaffeination method is used for your decaf Traditional Piñon coffee?

Our decaf coffee is processed using a unique decaffeination method known as Mountain Water Process, a proprietary method developed by Descamex based on and improving upon the standard water process decaffeination method. Descamex uses water from the highest mountain in Mexico, Pico de Orizaba, to create a proprietary solution that is designed to extract the caffeine from coffee. The solution contains all the chemical compounds that make up coffee except for one: caffeine.

The process begins by determining the specific chemical makeup of the coffee beans utilized and then steaming the beans for extraction. The extraction process then uses the proprietary solution to extract the caffeine. After extraction, the beans are dried using a triple drying method.

The result of this method is that the coffee doesn’t lose any of its flavor compounds, while removing 99% of the caffeine. The Food and Drug Administration has set its official safety limit for decaffeinated coffee at 10 parts per million (ppm). A cup of standard 97% decaffeinated coffee contains about 1-5 mg caffeine, so our Mountain Water Process Decaf can be expected to contain even less.

For more information about the Mountain Water Process, click here.

How do you recommend brewing the coffee?

We recommend using 1 to 2 tablespoons (2.5 - 5 grams) of coffee for every 6 fl oz. (180 ml) of cold, filtered water. You can use more or less coffee for desired strength. For more info on our preferred brewing methods, take a look at our comprehensive Brew Guides!

How do you recommend for it to be stored?

Coffee should be closed securely and stored in a cabinet or cupboard, away from cold, heat, and light. We do not recommend storage in freezers or refrigerators. If you want to store your coffee and have it be a feature of your kitchen at the same time, our Airscape Coffee Vaults have you covered.

Where can we get your coffee other than through your website?

You can find our coffee in almost every grocery store throughout New Mexico, on the shelf in Costco Colorado, Cost Plus World Market nationwide, and a variety of other places throughout the Southwest and beyond! Check out our Product Locator to find the nearest location to you that carries our coffee. Can’t find us at your favorite store? Use our Request Form to let us know where we should sell our coffee!

Where can I find your coffee that used to be at Trader Joe's?

The coffee that we used to sell in Trader Joe's is our Traditional Piñon coffee. Traditional Piñon is available in a 12oz, 2lb, and 5lb sizes, as well as single-serve pods. Unfortunately, our 16oz can size has been discontinued.

Why are only select flavors available in 5lb bags?

Due to low consumer demand for 5lb bags in all but our Big 5 best-selling coffees (Traditional Piñon, Dark Piñon, Biscochito, Adobe Morning, and Mexican Spiced Chocolate) the 5lb size has been discontinued for the remaining coffees that we offer. However, you can still find all of our coffees in our 2lb bag size, which is available in a Buy One, Get One Half Off special!

Will my online purchase count towards my loyalty card?

Loyalty cards and points are ONLY valid in-person at the Roastery Shop and Piñon Coffee Houses. This means any purchases ordered online will not count towards loyalty stamps. Conversely, any purchases made in-person do not generate loyalty rewards for online purchases.

How long are Limited Time Flavors available?

We do our best to make sure that we have enough of a Limited Time Flavor to allow for for a two-month availability period. However, sometimes demand for Limited Time Flavors means that we run out before the two-month period comes to an end. All Limited Time Flavors are only available while supplies last.

How long will it take to get my coffee?

Our coffee is roasted fresh daily, and most orders will ship within 1 to 2 days of your order being placed. For more details on order timing and shipping, please consult our Shipping Policy below.

Due to COVID-19 restrictions and precautions, and increased order frequency due to social distancing measures, orders may take slightly longer than the standard 1 to 2 day shipping timeline. However, we are working hard to get all orders out in a timely manner without imposing delays!

USPS announced that due to the COVID-19 pandemic’s effect on transportation availability, some services will experience delays beginning April 17, 2020. We utilize USPS Priority Mail on some shipments, and according to the USPS local 1-day delivery will not experience delays. However, the 2-3 day delivery window for USPS Priority Mail will be extended to 3-4 days. For more information on USPS delivery delays, please visit the USPS Coronavirus FAQ.

UPS announced that they were suspending their Service Guarantee, effective March 26, 2020. We use UPS for some shipments, and while they are continuing to operate they have seen a massive increase in delivery frequency since the beginning of the COVID-19 pandemic. This may result in longer shipping times, but UPS is doing everything possible to continue delivering packages as normal. For more information on how UPS is responding to COVID-19, please visit the UPS Coronavirus FAQ.

Does your coffee have sugar?

Nope! Our all-natural flavorings are sugar-free and contain no added sweeteners (natural or artificial).

Can I make a change to my order after it's submitted?

If you need to make a change to your order before it is shipped, please contact us via email at customercare@nmpinoncoffee.com or give us a call at 505-298-1964 between 9am and 4pm Monday through Friday. While we cannot guarantee that we will be able to make changes before our shipping team sends your order out, we will do our best.

What are your packing peanuts made from?

Our packing peanuts are made from 100% biodegradable corn starch! They are safe to put in your trash, can be used as an additive to compost, or sprinkled over your lawn or garden to promote healthy plant growth and discourage weeds.

Can I receive a discount on an order placed before a sale starts? What about after a sale ends?

Unfortunately, we cannot honor sale or promotional prices outside of the set time period of the promotion or sale, including for items that are out of stock or otherwise unavailable at the time of the sale or promotion. If you feel that you should have received a discount on an order placed during the sale period and it was not applied, please contact our Customer Care department at customercare@nmpinoncoffee.com.

The coffee flavor, size, or grind I want is out of stock. Can I get a discount on a different option?

We understand that out-of-stock items can be frustrating. In most cases, we’re able to get coffee options back in stock within a few days to a week. Due to the constantly changing nature of our stock levels, we are unable to offer discounts, promotions, or special pricing on “substitute” items.

Shipping Policy

Free Ground Shipping

We are now offering Free Shipping for all orders shipping within the United States (all 50 states included), domestic ground shipping only. Orders typically arrive within 3-6 business days, but New Mexico Piñon Coffee cannot guarantee a specific transit time and is not responsible for delays within the USPS or UPS carrier systems. Items shipped directly from our roastery to Alaska or Hawaii may have longer delivery times. This offer does not apply to orders shipping to international locations, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, or the US Virgin Islands.

Shipping Outside United States

We offer international shipping only for FPO, APO, and DPO military address. If you have trouble with our website accepting your military shipping address, please contact our Customer Care department for assistance at customercare@nmpinoncoffee.com.

For international shipping to a non-military address, we suggest the Shipito service. For more details on Shipito and how their service works, please visit shipito.com.

Expedited Shipping

At this time, expedited shipping is not available.

Unable to Split Orders

Orders with items going to separate addresses require placing two separate web orders. For instance, a Two-Bag Special cannot be split and sent to two separate addresses.

Packing Slip

Only a Packing Slip is included in the shipment. Pricing is not included on this sheet.

Held Orders

We are unable to hold orders for later shipment. Orders typically leave our warehouse within 1-2 business days of the order being placed, and arrive within 3-6 business days of being placed.

Timing

New Mexico Piñon Coffee will make every effort to ship your packages in a timely fashion. Our coffee is fresh-roasted and most orders will be shipped within 2 to 3 days of when your order was placed. To ensure that your shipment is delivered by your desired date, please refer to the shipping chart below. Orders placed on Friday afternoon will be shipped from our facility on the following Monday (excluding holidays).

Delivery dates are not guaranteed. New Mexico Piñon Coffee will make every effort to ship your package for delivery on the desired date. We recommend that your order be placed before these "last chance" dates.

NOTE: Because our coffee is fresh-roasted on demand, there may be a production lag time of up to 72 hours during the holiday season. Please anticipate your order placed between Thanksgiving Day through Christmas Day to have a few extra production days. We are sorry for the inconvenience!

UPS Ground Time in transit

Return Policy

If you’re not satisfied with a purchase you made, return it within 30 days for a full refund. Returns are dependent upon these 3 conditions:

• Shipping charges are not refundable, and you must pay for the return shipping, unless the return is the result of an error in our shipping or fulfillment.
• Sale items and orders of 10 or more of the exact same item are not returnable unless damaged or defective
• You must first request return shipping instructions by contacting us. We will refuse packages we are not expecting.
• We do not offer exchanges or replacements for orders purchased through Amazon Marketplace Sellers, Costco, or any other vendors or resellers, physical or digital, of our coffee or other products. Any issues arising from purchases from any entity other than nmpinoncoffee.com or our physical location at 2420 Comanche Road Northeast in Albuquerque, New Mexico should be directed to the vendor or reseller.

For refunds and returns, a physical check will be signed and mailed to you within one to two days of your refund being approved.

You can contact us at customercare@nmpinoncoffee.com