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Frequently Asked Questions

What are piñons?

In the high desert mountains of the Southwest, piñon pine trees grow wild. The nut they produce is fairly rare and prized for its smooth and sweet, buttery taste.

How do you get the Piñon flavor in your coffee?

Over 25 years ago, our piñon coffee was created with a blend of Arabica coffee, a very small amount of piñon nuts, and a custom piñon flavoring. Due to allergy concerns and the fluctuating piñon crops, as well as recent changes in FDA regulations regarding "wild harvested" food ingredients, we now use 100% Arabica coffee beans and a custom-created, natural piñon flavoring in our coffee. This flavoring is all natural, free of potential allergens, and helps us keep the piñon flavor consistent with every cup!

Are all of your flavors all-natural?

YES! All of our coffees use custom-created, all-natural flavorings that are free from all major allergens.

Where do you get your beans from?

Our coffee requires a set taste profile, so we use a variety of different high-altitude Arabica beans generally originating from Central and South America.

Is it organic?

Since we periodically change the origins of our beans to maintain the same taste profile, we are unable to guarantee that all of the growers we source from are “Certified Organic.”

Does your coffee have caffeine?

Since our coffee is made with 100% high-altitude Arabica coffee and natural flavoring, our coffee has about the same amount of caffeine as other coffees on the market (about 100mg of caffeine per 8oz cup). However, we do offer our Traditional Piñon coffee in decaf for those people who are limiting their caffeine intake.

What decaffeination method is used for your decaf Traditional Piñon coffee?

Our decaf coffee bean provider uses a unique decaffeination method called UVVW. The caffeine is removed from these beans gently, using ultrasound, vapor, vacuum, and water (UVVW), leaving the coffee flavor, body, and aroma in the beans for you to enjoy.

The UVVW method of decaffeination removes between 97 to 98.5% of caffeine from a batch of coffee. The Food and Drug Administration has set its official safety limit for decaffeinated coffee at 10 parts per million (ppm). The UVVW process guarantees 5ppm or lower; although this process generally produces less than 1ppm. A cup of 97% decaffeinated coffee contains about 1-5 mg caffeine, so our UVVW Decaf can be expected to contain even less.

For more information about the UVVW process, click here.

How do you recommend brewing the coffee?

We recommend using 1 to 2 tablespoons (2.5 - 5 grams) of coffee for every 6 fl oz. (180 ml) of cold, filtered water. You can use more or less coffee for desired strength.

How do you recommend for it to be stored?

Coffee should be closed securely and stored in a cabinet or cupboard, away from cold, heat, and light. We do not recommend storage in freezers or refrigerators.

Where can we get your coffee other than through your website?

You can find our coffee in almost every grocery store throughout New Mexico, on the shelf in Costco Colorado, Cost Plus World Market nationwide, and a variety of other places throughout the Southwest and beyond! Check out our Product Locator to find the nearest location to you.

Where can I find your coffee that used to be at Trader Joe's?

The coffee that we used to sell in Trader Joe's is our Traditional Piñon coffee. Traditional Piñon is available in a 12oz, 2lb, and 5lb sizes, as well as single-serve pods. Unfortunately, our 16oz can size has been discontinued.

Why are only select flavors available in 5lb bags?

Due to low consumer demand for 5lb bags in all but our Big 5 best-selling coffees (Traditional Piñon, Dark Piñon, Biscochito, Adobe Morning, and Mexican Spiced Chocolate) and Traditional Piñon Decaf, the 5lb size has been discontinued for the remaining coffees that we offer. However, you can still find all of our coffees in our 2lb bag size, which is available in a Buy One, Get One Half Off special!

Will my online purchase count towards my loyalty card?

Loyalty stamp cards are ONLY valid in-person at the Gift Shop and Coffee Houses. This means any purchases ordered online will not count towards loyalty stamps.

How long are Limited Time Flavors available?

We do our best to make sure that we have enough of a Limited Time Flavor to allow for for a two-month availability period. However, sometimes demand for Limited Time Flavors means that we run out before the two-month period comes to an end. All Limited Time Flavors are only available while supplies last.

When will my favorite Limited Time Flavor be back?

While our Limited Time Flavors and offerings are always subject to change, our tentative release schedule for Limited Time Flavors in 2020 is as follows:

• January 1: White Chocolate Dipped Strawberry & Hazelnut
• March 1: Tantalizing Taos
• May 1: Vanilla Bourbon
• July 1: Coconut Almond Delight
• September 1: Pumpkin Spice
• October 1: Bisco Burn
• November 1: Peppermint Bark

Please note that these Limited Time Flavors are only available in limited quantities, as supplies last, and may change as we move through the year. Due to their limited nature, Limited Time Flavors are not available in 5lb bag size or Decaf.

What does "Albuquerque area" mean for your Free Local Shipping?

The Albuquerque area includes Albuquerque, Rio Rancho, Cedar Crest, and several other locations around Albuquerque. To see if your address qualifies for Free Local Shipping, please refer to the list of zip codes below.

87004, 87008, 87022, 87031, 87043, 87047, 87048, 87059, 87068, 87101, 87102, 87103, 87104, 87105, 87106, 87107, 87108, 87109, 87110, 87111, 87112, 87113, 87114, 87115, 87116, 87117, 87119, 87120, 87121, 87122, 87123, 87124, 87125, 87131, 87144, 87151, 87153, 87154, 87158, 87165, 87174, 87176, 87181, 87184, 87185, 87187, 87190, 87191, 87192, 87193, 87194, 87195, 87196, 87198, 87199

How long will it take to get my coffee?

Our coffee is roasted fresh daily, and most orders will ship within 1 to 2 days of your order being placed. For more details on order timing and shipping, please consult our Shipping Policy page.

Due to COVID-19 restrictions and precautions, and increased order frequency due to social distancing measures, orders may take slightly longer than the standard 1 to 2 day shipping timeline. However, we are working hard to get all orders out in a timely manner without imposing delays!

USPS announced that due to the COVID-19 pandemic’s effect on transportation availability, some services will experience delays beginning April 17, 2020. We utilize USPS Priority Mail on some shipments, and according to the USPS local 1-day delivery will not experience delays. However, the 2-3 day delivery window for USPS Priority Mail will be extended to 3-4 days. For more information on USPS delivery delays, please visit the USPS Coronavirus FAQ.

UPS announced that they were suspending their Service Guarantee, effective March 26, 2020. We use UPS for some shipments, and while they are continuing to operate they have seen a massive increase in delivery frequency since the beginning of the COVID-19 pandemic. This may result in longer shipping times, but UPS is doing everything possible to continue delivering packages as normal. For more information on how UPS is responding to COVID-19, please visit the UPS Coronavirus FAQ.

For more info, you can call or email us. You can also try our Store Locator.

For any other questions feel free to call us at 1-800-572-0624 or email us at